The patient journey starts with a ride

Yet, lack of transportation is too often a barrier to care. Circulation’s transportation exchange improves care by providing patients access to convenient, cost-effective, safe, reliable rides.

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Introducing Circulation’s transportation exchange

An on-demand ride-ordering solution that is a single access point for scheduling transportation, leading to better health outcomes and improved financial results.

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How Circulation Works for

Medical Clinics

Hospital Discharge

Health Plans

THE PROBLEM

Each year, around 3.6 million patients across the U.S. miss at least one appointment due to lack of access to transportation.

PATIENT NEEDS A RIDE

A healthcare administrator calls a patient to confirm an appointment. The patient indicates they don’t think they can make it because they can’t find a ride.

THE RIDE IS BOOKED

The healthcare administrator books a ride for the patient using Circulation’s simplified ride ordering platform. Rides can be booked on-demand or scheduled days, weeks or months in advance of a patient’s appointment.

CIRCULATION MATCHES THE REQUEST

Circulation’s transportation exchange matches the patient with a vehicle based on their needs (i.e. specialized vehicles), as well as current availability. Once the ride is ordered, Circulation sends reminders via text or voice letting the patient know the status of their ride.

SERVICES DELIVERED

The ride arrives at the patient’s home for pickup. The patient arrives on-time to their appointment and if needed, the patient can be transported back to his/her home after the appointment.

Circulation has a 91% patient on-time rate and reduces no-shows by 68%, on average.

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THE PROBLEM

Patients who are ready for discharge but lack the means to get home are tying up valuable hospital resources, stymying patient flow, and creating liability risks for hospitals.

PATIENT NEEDS A RIDE

When the patient is ready for discharge and indicates they are lacking a ride home, hospital staff can schedule them a ride using Circulation’s platform.

THE RIDE IS BOOKED

With just a few clicks, the ride is booked. Circulation’s transportation exchange matches the ride request with the best possible vehicle based on the individual’s requirements (i.e. wheelchair van).

CIRCULATION MATCHES THE REQUEST

Circulation matches the request to a driver and automatically dispatches the ride. The patient then receives notifications — either by text or phone call — with status updates and information they need to complete their ride home.

To protect against runaway costs and rider abuse, administrators can configure safeguards like price ceilings or authorized pick-up/drop-off locations.

SERVICES DELIVERED

After being notified that the driver is at the location, the patient gets into the vehicle and completes their ride home.

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THE PROBLEM

Patient no-shows cost the U.S. Healthcare system an estimated $150B each year. An estimated 25% of those no-shows happen due to lack of access to transportation.

PATIENT NEEDS A RIDE

A beneficiary dials their insurance provider (can include commercial, managed Medicaid or Medicare Advantage) letting them know they need a ride to an upcoming appointment.

THE RIDE IS BOOKED

A call center representative books the ride for the patient using Circulation’s simplified ride ordering platform. The request is automatically matched with the best possible vehicle based on the beneficiary’s physical needs (i.e. wheelchair van).

CIRCULATION MATCHES THE REQUEST

Circulation matches the request to a driver and automatically dispatches the ride. The member then receives notifications — either by text or phone call — with the relevant information they need to complete the ride.

SERVICES DELIVERED

The member is picked up and brought to their appointment on-time. If needed, they can be transported back to their home as soon as they’re done with the appointment.

Circulation has a 91% patient on-time rate and reduces no-shows by 68%, on average.

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Built for Healthcare

Booking

Analytics

Benefit Management

Simplified ride ordering workflow that’s designed for healthcare

Circulation’s easy-to-use platform gives healthcare professionals the power to order on-demand rides for patients without the headache of paperwork, faxing or tracking down patients. One-way or round-trip rides can be scheduled days, weeks or months in advance — with the functionality to book recurring rides. Patients receive notifications — either by text or voice message — with all the relevant details they need to complete their rides.

Packed with insight to help improve patient satisfaction

Through Circulation’s 24/7/365 reporting and analytics dashboard, users can track key metrics around travel utilization, performance, satisfaction rating, cost and more. From there, users can visualize data, customize reports, filter by geography, export data and even drill down to see analytics by individual rider, group level, billing code or date.

Unprecedented control over your transportation benefit

Circulation’s platform is filled with useful safeguards and administrative controls that give organizations the tools to better manage their transportation benefits. With controls such as ride price warnings and ceilings, rebooking window allowances, ride distance ceilings, and allowed vehicles, organizations can prevent runaway costs and rider abuse.

Utilizing our controls, Circulation users have realized 40-70% cost savings compared to taxi vouchers.

Our Results

4./5

PATIENT SATISFACTION

Average rating

%

COST SAVINGS

Possible savings on ride costs

%

ON-TIME APPOINTMENTS

Including waiting for patients

%

REDUCTION IN NO-SHOWS

On average

Let’s see what Circulation can do for you

Medical Appointments

Hospital Discharge

Patient Appointments (Monthly)

Revenue per Appointment ($ USD)

Current Patient No-Shows (% Monthly)

Here’s your increased revenue with Circulation

^$3,247

Possible Additional Revenue (Monthly)
Based on an avg 68% reduction in no-shows

learn how

Patient Discharges (Monthly)

Average Cost per Taxi Voucher ($ USD)

Here’s your increased revenue with Circulation

^$7,500 - ^$15,000

Possible Additional Revenue (Monthly)
Based on a 40-70% savings compared to vouchers

learn how

The patient journey starts with a ride

Introducing Circulation’s transportation exchange

How Circulation Works for

THE PROBLEM

PATIENT NEEDS A RIDE

THE RIDE IS BOOKED

CIRCULATION MATCHES THE REQUEST

SERVICES DELIVERED

THE PROBLEM

PATIENT NEEDS A RIDE

THE RIDE IS BOOKED

CIRCULATION MATCHES THE REQUEST

SERVICES DELIVERED

THE PROBLEM

PATIENT NEEDS A RIDE

THE RIDE IS BOOKED

CIRCULATION MATCHES THE REQUEST

SERVICES DELIVERED

Built for Healthcare

Simplified ride ordering workflow that’s designed for healthcare

Packed with insight to help improve patient satisfaction

Unprecedented control over your transportation benefit

Our Results

4./5

PATIENT SATISFACTION

%

COST SAVINGS

%

ON-TIME APPOINTMENTS

%

REDUCTION IN NO-SHOWS

Let’s see what Circulation can do for you

Here’s your increased revenue with Circulation

$3,247

Here’s your increased revenue with Circulation

$7,500 - $15,000

Press

^$3,247

^$7,500 - ^$15,000