Yet, lack of transportation is too often a barrier to care. Circulation’s transportation exchange improves care by providing patients access to convenient, cost-effective, safe, reliable rides.
An on-demand ride-ordering solution that is a single access point for scheduling transportation, leading to better health outcomes and improved financial results.
Each year, around 3.6 million patients across the U.S. miss at least one appointment due to lack of access to transportation.
PATIENT NEEDS A RIDE
A healthcare administrator calls a patient to confirm an appointment. The patient indicates they don’t think they can make it because they can’t find a ride.
THE RIDE IS BOOKED
The healthcare administrator books a ride for the patient using Circulation’s simplified ride ordering platform. Rides can be booked on-demand or scheduled days, weeks or months in advance of a patient’s appointment.
CIRCULATION MATCHES THE REQUEST
Circulation’s transportation exchange matches the patient with a vehicle based on their needs (i.e. specialized vehicles), as well as current availability. Once the ride is ordered, Circulation sends reminders via text or voice letting the patient know the status of their ride.
SERVICES DELIVERED
The ride arrives at the patient’s home for pickup. The patient arrives on-time to their appointment and if needed, the patient can be transported back to his/her home after the appointment.
Circulation has a 91% patient on-time rate and reduces no-shows by 68%, on average.
Patients who are ready for discharge but lack the means to get home are tying up valuable hospital resources, stymying patient flow, and creating liability risks for hospitals.
PATIENT NEEDS A RIDE
When the patient is ready for discharge and indicates they are lacking a ride home, hospital staff can schedule them a ride using Circulation’s platform.
THE RIDE IS BOOKED
With just a few clicks, the ride is booked. Circulation’s transportation exchange matches the ride request with the best possible vehicle based on the individual’s requirements (i.e. wheelchair van).
CIRCULATION MATCHES THE REQUEST
Circulation matches the request to a driver and automatically dispatches the ride. The patient then receives notifications — either by text or phone call — with status updates and information they need to complete their ride home.
To protect against runaway costs and rider abuse, administrators can configure safeguards like price ceilings or authorized pick-up/drop-off locations.
SERVICES DELIVERED
After being notified that the driver is at the location, the patient gets into the vehicle and completes their ride home.
Patient no-shows cost the U.S. Healthcare system an estimated $150B each year. An estimated 25% of those no-shows happen due to lack of access to transportation.
PATIENT NEEDS A RIDE
A beneficiary dials their insurance provider (can include commercial, managed Medicaid or Medicare Advantage) letting them know they need a ride to an upcoming appointment.
THE RIDE IS BOOKED
A call center representative books the ride for the patient using Circulation’s simplified ride ordering platform. The request is automatically matched with the best possible vehicle based on the beneficiary’s physical needs (i.e. wheelchair van).
CIRCULATION MATCHES THE REQUEST
Circulation matches the request to a driver and automatically dispatches the ride. The member then receives notifications — either by text or phone call — with the relevant information they need to complete the ride.
SERVICES DELIVERED
The member is picked up and brought to their appointment on-time. If needed, they can be transported back to their home as soon as they’re done with the appointment.
Circulation has a 91% patient on-time rate and reduces no-shows by 68%, on average.
Simplified ride ordering workflow that’s designed for healthcare
Circulation’s easy-to-use platform gives healthcare professionals the power to order on-demand rides for patients without the headache of paperwork, faxing or tracking down patients. One-way or round-trip rides can be scheduled days, weeks or months in advance — with the functionality to book recurring rides. Patients receive notifications — either by text or voice message — with all the relevant details they need to complete their rides.
Packed with insight to help improve patient satisfaction
Through Circulation’s 24/7/365 reporting and analytics dashboard, users can track key metrics around travel utilization, performance, satisfaction rating, cost and more. From there, users can visualize data, customize reports, filter by geography, export data and even drill down to see analytics by individual rider, group level, billing code or date.
Unprecedented control over your transportation benefit
Circulation’s platform is filled with useful safeguards and administrative controls that give organizations the tools to better manage their transportation benefits. With controls such as ride price warnings and ceilings, rebooking window allowances, ride distance ceilings, and allowed vehicles, organizations can prevent runaway costs and rider abuse.
Utilizing our controls, Circulation users have realized 40-70% cost savings compared to taxi vouchers.
Our Results
4./5
PATIENT SATISFACTION
Average rating
%
COST SAVINGS
Possible savings on ride costs
%
ON-TIME APPOINTMENTS
Including waiting for patients
%
REDUCTION IN NO-SHOWS
On average
Let’s see what Circulation can do for you
Medical Appointments
Hospital Discharge
Patient Appointments (Monthly)
0
Revenue per Appointment ($ USD)
0
Current Patient No-Shows (% Monthly)
0
Here’s your increased revenue with Circulation
$3,247
Possible Additional Revenue (Monthly) Based on an avg 68% reduction in no-shows
